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Volunteer Income Tax Assistance

Two women looking over paperwork in a kitchen

FREE Tax Preparation

Need assistance with your income tax return?

New River Community Action’s Volunteer Income Tax Assistance program – or VITA — utilizes IRS-certified volunteers to provide free in-scope income tax return preparation for qualified individuals. We file electronically, and assistance is provided from February through April of each year. 

Participants should bring all the necessary tax documents with them. 

Call 540-320-3217 to learn more about free tax preparation during tax season. 

VITA Event Calendar

Please click on see all events for a more complete listing.

Questions & Answers

If your household income was $80,000 or less, volunteers will prepare your personal and federal, and state income taxes (within limits). Email vita@nrcaa.org for more information.

  • Photo ID (All Adults on Return)
  • Social Security Card (All on Return)
  • Proof of Foreign Status or ITIN
  • DOB (All Adults on Return)
  • Tax Documents, W-2, W-2G, 1099-R, 1099-INT, 1099-DIV
  • All Income Tax Documents
  • 1095 Health Insurance Statements, Exemptions and HSA related documents and receipts
  • Copy of last year’s Federal Return
  • Daycare Expenses and Forms
  • 1095- A,B or C Affordable Health Care Statements
  • Know if you received the Monthly Child Tax Credit Payment
  • How much received Economic Impact Payment (EIP 3)
  • 1098-T Student Education Expenses
  • Anything related to Taxes We Prepare

 

Click on each link below for more details

  • Publication 4299- Privacy, Confidentiality and Civil Rights
  • Publication 17 – Tax Guide for Individuals
  • Publication 4012- VITA Volunteer Resource Guide
  • Quality and Tax Alerts for IRS Volunteer Programs

For paper copies to be mailed or emailed to you, please email vita@nrcaa.org.

  • Wages Form W’s
  • Interest Forms 1099- INT, DIV
  • State Refunds 1099-G
  • IRA Distributions 1099- R
  • Social Security Benefits SSA-1099, RRB-1099
  • Simple Capital Gain / Loss 1099-B / Limited
  • Sale of Home 1099-S / Limited
  • Self- Employment 1099-MISC
  • Gambling Winnings and Loss W-2G
  • Cancellation of Debt 1099-C / Limited
  • Education Tax Credit 1098-T
  • Marketplace Health Insurance 1095-A

  • Schedule C with loss or depreciation
  • Complicated Schedule D ( Capital Gains and Loss
  • SS-5 (request for SSN)
  • 8606 (Non-Deductible IRA)
  • 8814 (child taxed at parent’s tax rate)
  • SS-8 (determination of worker status)
  • International Returns
  • Military Returns

This year, the VITA program will be split between virtual and in-person tax preparation.

When you visit the VITA location, you will be prompted to complete an intake process and answer a few questions about your tax return. If enough volunteer staff are on hand to complete your return, it will be finished that day on-site.

If we are unable to finish your return that day on-site, you will be notified within seven (7) business days to return to the VITA site, where you will sign an authorization form and pick up your completed return. Returns cannot be submitted to the IRS until release forms have been signed and your return has been picked up.

Your return will be submitted to the IRS within 48 hours of signing the E-File Authorization form.

We hope that continued improvements to the program will help, meaning less travel for our customers, while still offering the opportunity to do a full, in-person tax visit.

You will be contacted within 24 business hours of the rejection. The most common cause of rejection is duplicate use of SSN on returns. If you share custody of children, please verify if the other parent has submitted the children to the IRS on their taxes previously.

Google Maps Direction to RU’s Davis College of Business 

Radford University Passio GO! Website – Radford Transit drops off at the Davis College of Business. (Choose Kyle Hall as your stop.) 

We need Volunteers.

This program is run entirely by volunteers, and it is never too late to help. There are many different roles to play, from greeters to tax preparers. If you are a first-time volunteer and sign up before December, we offer fully facilitated training through the FPP coalition. This includes four, three-hour training sessions. After completion, you will have every certification required to fill any role in the program.

VITA Volunteer graphic with people looking at a computer smiling

Benefits of Volunteering Include

  • Advanced Tax Law Certification provided by the IRS
  • Certificate of Achievement
  • Letter of Recommendation for prospective employers or graduate studies upon request
  • Personal Reference for Employers or Scholarship Applications upon request
  • Endorsement on Career Building websites such as Linked In
  • Volunteer experience for Resume Building and job-hunting boost.
  • IRS gives Special Awards at 10, 20, 30, 40, and 50 years of service.
  • Community Engagement and improved relationship between NRV and Radford University
  • Continuing Education Credits for Certified Tax Professionals

Volunteers are needed to provide VITA services. 

VITA Locations

Davis College of Business and Economics Radford University

801 E. Main St Suite 240 (Kyle Hall)
Radford, VA 24142
Tuesday and Thursday
2:30 pm – 5:30 pm
Closed on Radford University Spring Break

 

 

 

New River Community Action- Emergency Assistance Pulaski 
412 N. Jefferson Avenue, Pulaski
Monday and Wednesday
9:30 am – 3 pm

Christiansburg Library 
125 Sheltman St, Christiansburg VA
Thursdays of 2/5, 2/12, 2/26, 3/5, 3/12, 3/26, 4/2, 4/9/2026 from 11-1
Saturdays of 2/7, 2/21, 3/7, 3/21, 4/4/2026 from 11-1

 

 

 

 

Jessie Peterman Memorial Library
321 W Main St, Floyd VA
Tuesdays 2/10, 2/17, 2/24 3/3, 3/10, 3/24, 3/31, 4/7, 4/14 from 11-1
Saturdays 2/14, 2/28, 3/14, 3/28 from 11-1

 

 

 

My Free Taxes is an IRS affiliated and funded program.  It will never ask you for money. 

MyFreeTaxes  

No income limits 

No age restrictions 

100% free;
no requirement to pay for certain forms or services 

The Helpline is open 10 am-10 pm ET daily to answer tax and software questions. 

Contact the Helpline 
at 866-698-9435. 

Free federal and state return. 

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